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Top : Home : Consumer Information : Complaints : United Parcel Service (2 web sites)
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My Refund Nightmare
Jonathan Freedland describes his experience with UPS in sending a crate of stuff from California to Britain, including the admission of a UPS manager that the handling had been a "catalogue of errors". [Guardian]
http://www.theguardian.com/money/2004/jan/07/consumeraffairs.jonathanfreedland